WHAT CAN WE HELP U WITH?
SIZING & FIT
How do I choose the correct size?
We provide detailed measurements for every product on its individual page. We highly recommend checking the specific flat-laid measurements against a similar garment you already own rather than relying on standard sizes.
Can I use UK sizing as a definitive guide?
Our listed UK sizing serves as a rough reference and estimate only. To ensure the perfect fit, please always refer to the specific measurements (in inches/cm) listed in the product description.
Why is there a slight variation in the listed measurements?
Our collections are produced in carefully managed mass-manufacturing batches, minor measurement discrepancies of 0.5" to 0.8" (1.25-2cm) are normal.
This standard variance does not affect the overall intended fit of the garment.
SHIPPING
Where do you ship to?
We are based in Singapore and provide door-to-door delivery service for both local and international orders.
What is the shipping rate?
The shipping rate for Local addressee is S$3, and is free for orders above S$75.
Shipping to Malaysia is approximately RM$32*, and is free for orders above RM$480*.
For other areas, please refer to our shipping guide.
When will my order be shipped?
All in-stock orders are processed and dispatched within 1 to 3 working
days after payment confirmation. Local deliveries within Singapore are handled door-to-door via SPX (1–3 working days once shipped).
For international delivery timelines, please refer to our full [Shipping Policy].
PAYMENT
What payment methods do you accept?
We accept a wide variety of secure payment methods at checkout, including:
- Credit/Debit Cards: Visa and Mastercard
- Digital Wallets: Apple Pay and Google Pay
- GrabPay & PayLater
*Atome and ShopBack will be available at later date.
What are store credits, and how do I use them?
Store credits are digital credits used to purchase any items on our website. You can easily view your available balance by logging into your registered account and checking your account summary. Store credits are valid for both local and international shoppers.
Store credits are strictly non-transferable and cannot be extended past their expiration date.
All items purchased using store credits are final sale and not eligible for returns.
RETURNS & EXCHANGES
Do you accept exchanges for a different size or design?
We do not offer exchanges. If an eligible item doesn't fit or isn't quite right, you can return it for store credit and use that credit to purchase your preferred size or a new design.
How long do I have to make a return?
You must log in to your account, go to your order and click “Request Return” button to request a return within 7 days of receiving your package. Once approved, local returns must reach us within 7 days, and international returns must reach us within 18 days.
Are there any items excluded from returns?
Yes. The following items are strictly final sale and cannot be returned:
- Sale items, promotional items, or orders placed using promo codes (except first order or welcome codes)
- Purchases made using store credits or TAB Points.
What form of refund will I receive for a return?
Valid returns are processed within 7 working days of receipt and issued via Store Credit (valid for 180 days). Please note that a subsidized shipping fee from your initial order will be deducted from your final store credit balance, if applicable.
DEFECTIVE OR INCORRECT ITEMS
What should I do if I receive a defective or incorrect item?
We are deeply committed to quality control and premium finishing. If you receive an item with a clear manufacturing flaw (such as holes, prominent stains, broken zippers, or severe construction errors), please email returns@tabbii.co within 7 working days of receipt with your order number and clear snapshots of the issue. We will gladly arrange a replacement or a store credit refund (valid for 12 months).
What is not considered a manufacturing defect?
Natural variations inherent to mass production and textile printing are not classified as defects. These include minor print placement shifts, slight color variances due to digital screen settings or studio lighting, removable tailor's chalk markings, and tiny, faint specks/flecks on light-colored fabric bases that do not alter the garment's overall appearance.
Can I return a defective item after I have washed or worn it?
We strictly cannot offer replacements, returns, or refunds for any items that have been washed, worn, or altered. Damage caused by improper care such as bleach, strong detergents, prolonged soaking, or high heat from dryers or irons - is excluded from our policy.