This website, www.tabbii.co (the “Website”), is operated by TABBII STUDIO PTE LTD (“we”, “us”, “our” and “TABBII”). These terms and conditions (the "Terms") apply to the Website and form the terms and conditions on which we provide any information, products and/or services to you. Please take the time to read through the Terms before you use and/or access the Website. By visiting or using the Website and/or using any services provided by us and/or purchasing any products from us, you confirm that you have acknowledged, understood, and agree to adhere to the Terms.
By shopping with TABBII, you agree to our collection, use and disclosure of your personal data in accordance with the Singapore Personal Data Protection Act (PDPA). We collect information such as your name, contact details, delivery address and purchase history to process your orders, provide customer service and improve our offerings. With your consent, we may send you updates on promotions, product launches, or special events. You can opt out of these marketing communications anytime. Your data is stored securely and only accessed by authorised personnel or trusted service providers necessary to fulfil your orders. We respect your rights to access, correct or withdraw consent over your personal data. We do not sell your data to third parties and retain personal data only as long as necessary for business or legal purposes.
PRODUCTS
While we do our best to showcase the true colors of our products, please note that different screens display colors differently, and individual perception may vary. As a result, we cannot guarantee an exact color match and aren't liable for minor differences.
Do take note that uk sizing can only serve as a rough gauge and cannot be taken as a comprehensive guide.
Our items are produced in batches, small variations in the provided measurements can happen. These standard discrepancies are outside of our control and do not qualify as a defect unless they go beyond our allowed grace limit. Please check our Returns Policy for full details on measurement discrepancies.
PURCHASE AND DELIVERY
Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out. TABBII will not be able to amend your orders once they have been confirmed.
Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mailed.
If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
Orders will be shipped out within 1-3 working days upon payment verification. Please ensure all required information are submitted during the payment process to avoid possible delays during shipping.
Orders are mailed on weekdays. Weekends and Public Holidays are excluded.
BOUNCED PARCEL
Customers will be contacted via email should TABBII receive any bounced parcels bearing their name.
Cost for re-delivery will be borne by the customer. TABBII will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
Bounced parcels that are unclaimed after 3 months will be deemed as TABBII property and no compensation will be offered as sufficient response time has been given.
PAYMENT
We accept all credit card payments. (Visa, Mastercard, Amex, ApplePay, GooglePay), Atome, GrabPay and ShopBackPay.
EXCHANGES AND RETURNS
Please email returns@TABBII with your order number, return item and reason for the return to check if your item is valid for return. You are required to seek confirmation prior to returning your order.
Orders made during promotional period or with promotional codes, store credits, sale items, accessories are not allowed for returns.
All returns must be mailed back via traceable mode of posting (registered post/ smart pac / courier) and must reach us within 7 days for local orders or 20 days for international orders, from the date of receipt of your item. We are not be liable for the lost returns that are not mailed back via a trackable source. The return will not be valid if we do not receive your parcel.
All returns must be sent back with the filled Return Form printout. We reserve the rights to reject any returns without the Return Form enclosed, no confirmation of returns or does not meet the returns requirement.
In case of item defects, kindly email us at hey@tabbii.co within 7 working days of receiving the item(s). Email must include order no and snapshots of the area of defect clearly.
If the defective item is still in stock, a replacement piece will be sent out together with a stamped envelope for the return of the defective piece. Customers will be required to mail the defective ece out to us within 7 working days. In the event where the defective item is out of stock, store credits will be issued. The store credit refund will only be done if the item is returned to us.
All return items must be in their original condition, unwashed and unworn with paper tag intact. Items which do not fulfil these criteria will be rejected duly.
STORE CREDIT
Store Credit issued can only be utilized by the account holder unless otherwise stated. They are non-transferrable and cannot be extended past its expiry.
TABBII reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at hey@tabbii.co