Returns & Exchanges

Thank you for shopping with TABBII. If your purchase isn't quite right, please review our policy below for returns, exchanges, and defective items. ☺︎

1. Return Eligibility & Conditions

To qualify for a return, items must meet the following criteria:

  • Time frame: Return request must be made within 7 days of receiving your package.

  • Condition: Items must be in their original packaging - unworn, unwashed, unaltered, and with all tags fully intact.
  • Exclusions: The following items are strictly final sale and cannot be returned:
    1. Items purchased during promotions, sale, or using promotional codes.
    2.     Orders purchased using store credits or tab points.


Key Deadlines & Logistics

  • Local Orders: Must reach us within 7 days from the date your return is approved.
  • International Orders: Must reach us within 18 days from the date your return is approved.

  • Tracking Required: Returns must be sent via a traceable method (e.g., registered post, SmartPac, or courier). TABBII is not liable for lost return parcels. If we do not receive the parcel, the return will be deemed invalid.

  •  All postal fees, customs duties and taxes for returns are to be borne by the customer. 

2. How to Process a Return

All returns must be pre-approved. We reserve the right to reject any parcels that do not have a confirmed return request or are missing the required documentation.

  1. Request Approval: Log in to your account, go to your order and click the “Request Return” button.

  2. Select A Reason: Choose your reason for the return and submit your request.

  3. Await Approval: You must receive confirmation from our team before mailing your package back.

  4. Pack & Ship: Once your request has been approved, you will receive an email with return shipping instructions. Print, fill out, and enclose our Return Form inside the package. Ship the package back using a traceable method.

Return Fees & Store Credits

Deductions: A subsidized postage/courier fee from your initial order will be deducted from your final store credit amount:

  • Local Orders: Up to S$3 (depending on the number of items returned).
  • International Orders: Approx. USD $5.00 to $10.00.

Issuance: Valid returns will be processed within 7 days of receipt. You will be issued store credits valid for 180 days.

3. Exchanges

Please note that we do not accept standard exchanges for size changes or different designs. If you require a different size or item, you must return your eligible item for store credit and place a new order.

4. Incorrect or Defective Items

We are committed to quality. If you received an incorrect or defective item, we will gladly arrange a replacement or issue a refund via store credit (valid for 12 months).

How to Report a Defect:

1. Email hey@tabbii.co within 7 days of delivery.

2. Include your order number and clear snapshots of the defect area.

3. If the item is in stock: We will send a replacement alongside a stamped envelope for the return of the defective piece. You must mail the defective item back to us within 7 days.

4. If the item is out of stock: A store credit refund will be issued once the defective item is successfully returned to us.

Note: All defective or incorrect items must be returned in their original condition—unwashed, unworn, and with tags intact. Items that do not meet these criteria will be rejected.

5. Defect Guidelines 

A product is considered defective only if it possesses a visible manufacturing flaw that impacts its appearance when worn. Valid defects include holes, large stains, fabric pilling, missing buttons, broken zippers, or major sewing errors.

No refunds or exchanges will be issued for:

  • Measurement Variances: Stated measurements may vary by 0.5" to 0.8" or 1.25 to 2 cm due to the nature of mass manufacturing.
  • Sizing Guides: UK sizing references serve as a rough estimate and should not be treated as an exact or comprehensive guide.
  • Color Discrepancies: Product colors may vary slightly due to device screen resolutions and varying studio lighting.

  • Varied print placements from fabric cutting.

  • Removable chalk marks or superficial dirt that washes off.

  • Faint, non-obvious specks on light-colored fabrics.

  • Loose threads or easily fixable loose buttons.

Please note that items are no longer eligible for a defect claim once washed or worn. Damage caused by bleach, harsh detergents, soaking, or high heat (dryers/irons) will not be covered.